Contractual conclusion and withdrawal
After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an email acknowledging receipt of your order (Order Acknowledgement). We will then send a further email to confirm your order (Order Confirmation). Please note that a purchase with the name << YOOMA BABY LTD >> will appear in your bank statement
Subject to the paragraph headed “IMPORTANT” below, acceptance of your order and the creation of a contract between us will only occur when we send you an email confirming your order (Order Confirmation). This will contain details of how your products will be delivered to you. Alternatively, we may decline all or part of your order for any reason, in which case we will e-mail you to tell you so.
IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error (e.g. the price or description of a product you have ordered) we may cancel your order at any time up to the point we send you the product(s) (even if you have received your Order Confirmation email). If we do cancel your order, you will receive a full refund of any charges already paid.
In the event that despite the acceptance of your order, goods are eventually not available, we have the right to withdraw from the agreement. In this event we will inform you promptly about the non-availability of the ordered goods and if you have already paid for these, we shall immediately reimburse in full. All order quantities accepted apply to standard household quantities.
PLEASE NOTE THAT ONLINE SALE OF OUR GOODS WITHIN OUR E-COMMERCE SITE MAY ONLY BE PERFORMED WITHIN THE FREE BOUNDARIES OF THE REPUBLIC OF CYPRUS.
Prices and Payment
All prices and charges on this site are in EUROS. They include any VAT payable.
The total cost of your order will be the price of the products you order, the applicable delivery charge (if any). All these will be set out clearly in your Shopping Cart before you submit your order.
Subject to the paragraph headed “IMPORTANT” above, prices, offers and products are subject to availability and may change before, but not after, we confirm your order. If something becomes unavailable we may offer you an alternative.
Delivery Times
It depends of the method you choose for delivery. “Standard Delivery” option may take 2-3 days. If you order a large item, we will contact you to arrange a delivery date
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by Cypriot law. We do not accept amendments to these terms and conditions.
The transaction can be processed in English language.
LEGAL NOTICES
Company name:
YOOMA BABY LTD.
Registration number:
HE463342
Registered address
Nicosia
Address: 38, Perikleous Street, 2020 Strovolos
Tel: 22 316882 / 22313017
Fax: +357 22 316891
E-mail: zorpasmikybaby@outlook.com
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RETURN AND REFUND POLICY
What is your return and refund policy?
- Fully functioning product: You are entitled to return the product for a refund within a maximum of 14 calendar days after date of delivery. You will be refunded the price of the product and VAT. Shipping costs will not be refunded. As is not liable for products in transit, it is recommended that products be shipped via an insured shipping method. You are responsible for the return shipping costs. After more than 14 calendar days from ship confirmation, refunds will not be granted.
- Product does not work from the beginning (“dead on arrival”): If the purchased product is not working when taken in use, you can claim refund within 14 calendar days after delivery. The product will then be picked up by a carrier at your home free of charge. Should you wait more than 14 days after delivery, you may only request warranty repair of the product in question but not a return for refund.
Please always contact the customer service desk on 22313017 or 22316882 before returning a product.
Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased from YOOMA BABY LTD.
- You have 14 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from YOOMA BABY LTD, through Zorpas Miky Online Store can be returned. YOOMA BABY LTD products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Please ensure that the item you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it. You have a legal right to return your order (at your discretion) without penalty, by written notice up to fourteen (14) working days after the date of delivery of the product(s).
When will the credit appear on my card?
Your refund credit will appear on your card within 5-7 business days of us receiving a returned product.
Damage claims related to delivery of the product
Any damage claim must be reported to the customer service desk within 14 calendar days after delivery. The product will then be picked up by a carrier at your home free of charge.
RETURNS POLICY
- If goods were incorrectly supplied or damaged please e-mail us at zorpasmikybaby@outlook.com and we will arrange to rectify the situation.
- Items can only be returned if they are unopened, unused and in a re-saleable condition with all tamper -resistant seals, packaging and any cellophane intact and unopened.
- The return costs must be borne by the ordering party.
- Items must be returned within 14 days of dispatch.
If you wish to return or replace an item, send the items back to the below address. If you no longer have your invoice, please include an explanatory note quoting your order number and reason for return.
Contact Details:
Nicosia
Address: 38, Perikleous Street, 2020 Strovolos
Tel: 22 316882 / 22313017
Fax: +357 22 316891
PRIVACY POLICY
Privacy
We value your trust and the security of your personal and credit card information. Our pledge is simple – We guarantee that we will not share your personal information, e-mail or postal address with any third party.
Electronic Mail
Any e-mail sent to us is private and your address will never be used, or sold to any mailing list. When you visit us or send e-mails to us, you are communicating with us electronically. You hereby consent to receive communications from us electronically when sending any query to us. We will communicate with you by e-mail and you hereby agree that all agreements, notices, disclosures and other communications that we provide to you electronically, satisfy any legal requirement that such communications be in writing.
Cookies Policy
The shopping platform used on this website is WooCommerce. WooCommerce is setting a few cookies to save cart information and to manage your sessions. Apart from WooCommerce, Google Analytics is also used for website statistics. Google Analytics is also setting a few cookies that transfer some information, such as what browser you use etc., that help us optimise this website. If you would like to find out more about these services or about cookies you can do so on their websites.
Below is a list of the cookies used on this site, which you can delete in your browser settings at any time:
| COOKIE | TYPE | DURATION | DESCRIPTION |
| woocommerce_cart_hash | WooCommerce | at end of session | Contains information about the cart as a whole and helps WooCommerce know when the cart data changes. |
| woocommerce_items_in_cart | WooCommerce | at end of session | Contains information about the cart as a whole and helps WooCommerce know when the cart data changes. |
| wp_woocommerce_session_ | WooCommerce | at end of session | Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies. |
| __utma | Google Analytics | 2 years from set/update | Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. |
| __utmt | Google Analytics | 10 minutes | Used to throttle request rate. |
| __utmb | Google Analytics | 30 mins from set/update | Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. |
| __utmc | Google Analytics | End of browser session | Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. |
| __utmz | Google Analytics | 6 months from set/update | Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. |
| __utmv | Google Analytics | 2 years from set/update | Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. |
| cookie_notice_accepted | Cookie Notice | 1 month | Acceptance of cookie usage. |